Encyclopedia of Geropsychology

2017 Edition
| Editors: Nancy A. Pachana

Conflict Management and Aging in the Workplace

  • Dannii Y. YeungEmail author
  • Henry C. Y. Ho
Reference work entry
DOI: https://doi.org/10.1007/978-981-287-082-7_229


Conflict strategies; Conflict styles


Workplace conflict emerges when there is a disagreement between two or more parties in the organization or when a person perceives incompatible needs, goals, desires, or ideas with another person (Deutsch 1994). There are two major forms of conflict in the workplace: Interpersonal conflict takes place when a worker perceives that his/her valued outcomes are deprived due to interference from the opposing worker, while intergroup conflict arises when a group of workers perceive a deprivation of valued outcomes due to interference from the opposing group (De Dreu 2011).


Conflict is inevitable in the workplace as long as there is social interaction between two or more parties, including individuals, units, departments, and organizations. It involves cognitive and behavioral reactions toward incompatible goals, competing interest in scarce resources, and interference in goal attainment (Hocker and Wilmot 1991). Depending...

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Both Ho (2014) and Yeung et al. (2015) measured conflict strategies by the Rahim Organizational Conflict Inventory II (Form C), which was used with permission from the © Center for Advanced Studies in Management. Further use or reproduction of the instrument without written permission is prohibited.


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Copyright information

© Springer Science+Business Media Singapore 2017

Authors and Affiliations

  1. 1.Department of Applied Social SciencesCity University of Hong KongHong KongChina
  2. 2.School of Public HealthUniversity of Hong KongHong KongChina