Encyclopedia of Big Data

Living Edition
| Editors: Laurie A. Schintler, Connie L. McNeely

Content Moderation

  • Sarah T. Roberts
Living reference work entry
DOI: https://doi.org/10.1007/978-3-319-32001-4_44-1

Synonyms

Definition

Content moderation is the organized practice of screening user-generated content (UGC) posted to Internet sites, social media, and other online outlets, in order to determine the appropriateness of the content for a given site, locality, or jurisdiction. The process can result in UGC being removed by a moderator, acting as an agent of the platform or site in question. Increasingly, social media platforms rely on massive quantities of UGC data to populate them and to drive user engagement; with that increase has come the concomitant need for platforms and sites to enforce their rules and relevant or applicable laws, as the posting of inappropriate content is considered a major source of liability.

The style of moderation can vary from site to site, and from platform to platform, as rules around what UGC is allowed are often set at a site or platform level and reflect that platform’s brand and reputation,...

Keywords

Social Media Online Community Content Moderation Social Media Platform Moderation Practice 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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Further Readings

  1. Crawford, K., & Gillespie, T. (2016). What is a flag for? Social media reporting tools and the vocabulary of complaint. New Media & Society, 18 (3), 410–428.CrossRefGoogle Scholar
  2. Galloway, A. R. (2006). Protocol: How control exists after decentralization. Cambridge, MA: MIT Press.Google Scholar
  3. Postigo, H. (2003). Emerging sources of labor on the internet: The case of America online volunteers. International Review of Social History, 48(S11), 205–223.CrossRefGoogle Scholar
  4. Roberts, S. T. (2016). Commercial content moderation: Digital laborers’ dirty work. In S. U. Noble & B. Tynes (Eds.), The intersectional internet: Race, sex, class and culture online (pp. 147–160). New York: Peter Lang.Google Scholar
  5. Turner, F. (2005). Where the counterculture met the new economy: The WELL and the origins of virtual community. Technology and Culture, 46 (3), 485–512.CrossRefGoogle Scholar

Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  1. 1.Department of Information StudiesUniversity of California, Los AngelesLos AngelesUSA