Bureaucracy Responsiveness

Living reference work entry
DOI: https://doi.org/10.1007/978-3-319-31816-5_669-1



Bureaucracy responsiveness, or public responsiveness, refers to the extent that administrators can track public interests in a timely and accurate manner, providing the appropriate services accordingly.


Most theorists agree that bureaucracy responsiveness is a multi-facet concept because bureaucrats have to attend to multiple legal concerns in the pursuit of public interest. In other words, professional administrators need to maintain a balance among competing demands. Bryer (2007) identified six variants of bureaucracy responsiveness in contemporary democracy: dictated responsiveness to elected officials, constrained responsiveness to bureaucratic rules and norms, purposive responsiveness to professional goals, entrepreneurial responsiveness to customers of government, deliberative responsiveness to the public as partners or collaborators with administrators, and negotiated responsiveness to balancing...

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Authors and Affiliations

  1. 1.University of Missouri-St. LouisSt. LouisUSA