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Artificial Intelligence in the Public Sector


AI; Intelligent automation; Machine intelligence; Machine learning; Robotics


Artificial intelligence (AI) describes the capability of a computer system to perform human-like intelligent behavior and problem solving by means of specific core competencies, comprising perception, understanding, action, and learning.


Artificial intelligence (AI) has become an important topic for government and the public sector around the world (compare for the following Wirtz et al. 2018). This importance mainly results from AI’s ability to significantly contribute to the problem solving of long-standing issues in the public sector, such as high turnover rates, large unmanageable caseloads, administrative burdens, long waiting times, and delays in service delivery and language barriers. Accordingly, AI can provide great benefits for governments, the public sector, and society as a whole, including automated working processes, reduced administrative burden, greater working...

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Correspondence to Bernd W. Wirtz .

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Wirtz, B.W., Weyerer, J.C. (2019). Artificial Intelligence in the Public Sector. In: Farazmand, A. (eds) Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer, Cham.

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-31816-5

  • Online ISBN: 978-3-319-31816-5

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