Definition
The digitalization of the public sector concerns the ICTs usage in public organization for improving government activities, supporting online interaction with citizens and businesses.
Introduction
Since the beginning of the 2000s, public sector (PS) has been characterized by modernization process for improving government activities. In this process, the Information and Communication Technology (ICT) has played a key role, enabling new possibilities for providing citizens and businesses better, more efficient and effective services. Indeed, ICTs promote interactions between government and citizens, and encourage decentralization, transparency, and accountability. The digitalization of the PS was characterized by implementation of several technologies at different levels of government all around the world, contributing to the diffusion of digital government or e-government. The OECD (2003) defines e-government...
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Metallo, C., Gesuele, B., Longobardi, S. (2017). Comparative Digitalization. In: Farazmand, A. (eds) Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer, Cham. https://doi.org/10.1007/978-3-319-31816-5_3240-1
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DOI: https://doi.org/10.1007/978-3-319-31816-5_3240-1
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