Bureaucracy and Policy Alienation
Policy alienation can be defined as a cognitive state of psychological disconnection from the policy program to be implemented.
Public service workers often have problems with new policies. This ranges from teachers striking against school reforms, professors protesting against cost-cutting in higher education, and physicians feeling overwhelmed by a constant flow of policy changes, resulting in conflicts and burn-outs.
The UWV [Dutch organization for employees’ insurance] is nowadays called the Lourdes of the North: you visit the agency as work-disabled, you leave able to work… It...
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