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Performance of Nonprofit Services

  • Living reference work entry
  • First Online:
Global Encyclopedia of Public Administration, Public Policy, and Governance

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Synonyms

Accountability; Effectiveness; Efficiency; Indicators; Input; Outcome; Output; Performance information use; Performance management; Performance measurement; Quality; Quantity; Stakeholders

Definitions

Performance measurement is the systematic definition of performance indicators and their measurement along various dimensions of performance (e.g., output, outcome, quality, efficiency, and effectiveness), in order to create empirical evidence of how nonprofit organizations operate and achieve their operational and strategic goals.

Performance management is the systematic use of performance information by managers in order to make decisions that affect the management of the organization itself and the delivery of services to customers, business, and government. The use of performance information can help nonprofit organizations in making a greater impact because decisions hence made are based on real knowledge and empirical data.

Introduction

The praxis of measuring and managing...

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References

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  • Hoque Z, Parker L (eds) (2014) Performance management in nonprofit organizations: global perspectives, vol 17. Routledge, New York and London, ISBN: 978-1-13878798-8

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  • Tantardini M, Kroll A (2015) The role of organizational social capital in performance management. Pub Perform Manag Rev 39(1):83–99

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Author information

Authors and Affiliations

  1. School of Public Affairs, The Pennsylvania State University - Harrisburg, 777 W. Harrisburg Pike, 17057, Middletown, PA, USA

    Michele Tantardini

Authors
  1. Michele Tantardini
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Corresponding author

Correspondence to Michele Tantardini .

Editor information

Editors and Affiliations

  1. Florida Atlantic University, Boca Raton, Florida, USA

    Ali Farazmand

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Tantardini, M. (2017). Performance of Nonprofit Services. In: Farazmand, A. (eds) Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer, Cham. https://doi.org/10.1007/978-3-319-31816-5_2605-1

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  • DOI: https://doi.org/10.1007/978-3-319-31816-5_2605-1

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-31816-5

  • Online ISBN: 978-3-319-31816-5

  • eBook Packages: Springer Reference Economics and FinanceReference Module Humanities and Social SciencesReference Module Business, Economics and Social Sciences

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