Organizational Excellence

Living reference work entry
DOI: https://doi.org/10.1007/978-3-319-31816-5_16-1

Synonyms

Definitions

Appreciative inquiry – is a model that seeks to engage stakeholders in self-determined change. The approach builds on strengths and enables opportunities for improvement through analysis, understanding, and discussion.

Benchmarking – is the process of comparing an organization’s business processes and performance metrics to industry’s best-in-class and best practices from other companies. This comparison allows the organization to learn from others and improve performance.

Best management practice – is a method or technique that has been generally accepted as superior as it produces results that are superior to those achieved by other means.

Continuous improvement – is an ongoing effort to improve products, services, or processes. These efforts can realize incremental improvement over time or breakthrough improvement all at once.

ISO 9001 – is a quality assurance system or standard designed...

Keywords

Organizational Performance Work Process Nonprofit Sector Good Management Practice Quality Management System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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References

  1. ASQ (2011) Emergence Future of Quality Study. Available http://rube.asq.org/2011/09/global-quality/emergence-2011-future-of-quality-study.pdf
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Authors and Affiliations

  1. 1.Organizational Excellence Specialists IncCourtenayCanada