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Benchmarking: A Method for Quality Assessment and Enhancement in Higher Education

Implications for Open Online Learning
  • Ebba S. I. OssiannilssonEmail author
Living reference work entry

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Abstract

The concept of quality is multifaceted. Moreover, its definition depends on who defines it, the context in which it is defined, and the maturity of those who define both the concept and its implications. Benchmarking is commonly used to enhance quality, and it has been applied increasingly in a variety of sectors. The concept of benchmarking refers to the process of comparing processes, businesses, and performance metrics with the best practices of others. This chapter focuses on the theory and practice of benchmarking and its rationale, process, and benefits. The concept of benchlearning will also be elaborated in this chapter. The implications for the use of this method in open online learning environments are described. However, the concept of the quality of open online learning is as elusive and complex as the reality of open online learning itself.

Keywords

Benchlearning Benchmarking E-learning Open online learning Quality Quality assessment Quality enhancement Quality spectra Self-evaluation 

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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  1. 1.The Swedish Association for Distance Education, and the Ossiannilsson Quality in Open Online Learning (QOOL) ConsultancyLundSweden

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