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Service, tourism

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Encyclopedia of Tourism

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References

  • Czepiel, J., M. Solomon, C. Surprenant and E. Gutman 1985 Service Encounters: An Overview. In The Service Encounter: Managing Employee/Customer Interaction in Service Businesses, J. Czepiel, M. Solomon and C. Surprenant, eds., pp.3-15. Lexington: Lexington Books.

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  • Gronroos, C. 1987 Developing the Service Offering: A Source of Competitive Advantage. In Add Value to Your Service, C. Suprenant, ed., pp.81-85. Chicago: American Marketing Association.

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  • Shostack, G. 1985 Planning the Service Encounter. In The Service Encounter: Managing Employee/Customer Interaction in Service Businesses, J. Czepiel, M. Solomon and C. Suprenant, eds., pp.243-254. Lexington: Lexington Books.

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Author information

Authors and Affiliations

  1. Department of Tourism, Sport and Hotel Management, Griffith University, Gold Coast campus, Nathan, 4222, Australia

    Beverley Sparks

Authors
  1. Beverley Sparks
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Correspondence to Beverley Sparks .

Editor information

Editors and Affiliations

  1. School of Hospitality Leadership, University of Wisconsin-Stout, Menomonie, Wisconsin, USA

    Jafar Jafari

  2. School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong, Hong Kong SAR

    Honggen Xiao

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© 2014 Springer International Publishing Switzerland

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Sparks, B. (2014). Service, tourism. In: Jafari, J., Xiao, H. (eds) Encyclopedia of Tourism. Springer, Cham. https://doi.org/10.1007/978-3-319-01669-6_170-1

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  • DOI: https://doi.org/10.1007/978-3-319-01669-6_170-1

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  • Publisher Name: Springer, Cham

  • Online ISBN: 978-3-319-01669-6

  • eBook Packages: Springer Reference Business and ManagementReference Module Humanities and Social SciencesReference Module Business, Economics and Social Sciences

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