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Handbook of e-Tourism pp 1–21Cite as

e-Supply Chain Management in Tourism Destinations

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Abstract

Supply chain management (SCM) was originally introduced in the early 1980s with the focus on increasing economic values in the manufacturing sector. The term has gained tremendous attention over the years. The rising focus on competitiveness and sustainability along with the fragmented nature of tourism represented as networked supply chains led to the novel perspective of tourism supply chain management (TSCM). Despite the popularity and benefits of SCM initiatives, enhanced supply chain performance has been hindered by the cost of communication and coordination among individual actors in each supply chain. Recent developments in information systems and technologies, however, have gained expectations that SCM performance will be enhanced. Research shows that information technology can enhance SCM performance by making real-time information available to the coordination process of the various supply chain actors. Therefore, e-SCM, defined as the use of information and communication technology to improve SCM operations, has been acknowledged as an outstanding topic in the supply chain literature. The purpose of this chapter is to analyze the interaction of TSCM and e-SCM. Moreover, the main contribution of this chapter is to show how research in e-SCM has evolved and to identify lines of future SCM research in the e-tourism domain.

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Authors and Affiliations

  1. College of Professional and Continuing Education, The Hong Kong Polytechnic University, Hong Kong, Hong Kong SAR

    Xinyan Zhang & Pimtong Tavitiyaman

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  1. Xinyan Zhang
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  2. Pimtong Tavitiyaman
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Correspondence to Xinyan Zhang .

Editor information

Editors and Affiliations

  1. Department of Hospitality and Tourism Management, Virginia Polytechnic Institute and State University, Blacksburg, VA, USA

    Zheng Xiang

  2. Department of Tourism Studies and Geography, Mid Sweden University, Östersund, Sweden

    Matthias Fuchs

  3. Annenberg School for Communication and Journalism, University of Southern California, Los Angeles, CA, USA

    Ulrike Gretzel

  4. Department of Business Informatics, University of Applied Sciences Ravensburg-Weingarten, Weingarten, Germany

    Wolfram Höpken

Section Editor information

  1. Department of Economics, Geography, Law and Tourism, The European Tourism Research Institute, Mid-Sweden University, Östersund, Jämtland, Sweden

    Matthias Fuchs

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Zhang, X., Tavitiyaman, P. (2020). e-Supply Chain Management in Tourism Destinations. In: Xiang, Z., Fuchs, M., Gretzel, U., Höpken, W. (eds) Handbook of e-Tourism. Springer, Cham. https://doi.org/10.1007/978-3-030-05324-6_78-1

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  • DOI: https://doi.org/10.1007/978-3-030-05324-6_78-1

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