Changing the Gameplay: Digitization and the Public Servant

Living reference work entry


The advent of modern information and communication technologies has over the years been affecting the work life of public servants. Based on existing bodies of academic literature, this chapter addresses five relationships between the civil servant and the process of digitization: (a) citizens and customers, (b) the private sector, (c) work processes and organizational culture, (d) public values, and (e) data analytics and big data. Contrary to much speculation, the role of the civil servant in the relationships with a number of digitization themes is hardly as transformative as some practitioners, politicians, and academics want us to believe. Furthermore, digitization is often simplified as a panacea for all the challenges the public sector is encountering. While we have witnessed, and will see in the future, various improvements, it is important to bear in mind that there is always a trade-off between the public values involved.


Digitisation E-government Civil servant Public Sector Public Values Information Polity 


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Authors and Affiliations

  1. 1.School of GovernmentVictoria University of WellingtonWellingtonNew Zealand

Section editors and affiliations

  • Gemma Carey
    • 1
  1. 1.University of New South WalesSydneyAustralia

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