Encyclopedia of Social Network Analysis and Mining

2018 Edition
| Editors: Reda Alhajj, Jon Rokne

E-commerce and Internet Business

  • Ward Hanson
Reference work entry
DOI: https://doi.org/10.1007/978-1-4939-7131-2_61



Customer lifetime value

The discounted net present value of profits achieved from selling to a particular customer.

Digital appliance

An easy to use, dedicated digital device such as an e-reader or music player.


The sale of goods and services where the buyer places an order or the price and terms of the sale are negotiated online. Payment may or may not be made online.


Electronic data interchange systems are dedicated business-to-business ordering systems, typically used by large businesses to order their production inputs.

Long tail

The highly skewed distribution of product availability and sales that is possible with e-commerce.

Two-sided market

A specialized marketplace, often subject to positive feedback between the number of vendors and number of customers.


Early e-commerce systems using text-based protocols for communication. The French Minitel system used dedicated display devices, early British systems...

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Copyright information

© Springer Science+Business Media LLC, part of Springer Nature 2018

Authors and Affiliations

  1. 1.Department of EconomicsStanford UniversityStanfordUSA

Section editors and affiliations

  • Talel Abdessalem
    • 1
  • Rokia Missaoui
    • 2
  1. 1.telecom-paristechParisFrance
  2. 2.Department of Computer Science and EngineeringUniversité du Québec en Outaouais (UQO)GatineauCanada