Encyclopedia of Social Network Analysis and Mining

2018 Edition
| Editors: Reda Alhajj, Jon Rokne

Social Media Policy in the Workplace: User Awareness

  • Mohd Heikal Husin
  • Jo Hanisch
Reference work entry
DOI: https://doi.org/10.1007/978-1-4939-7131-2_199




Knowledge or perception of a situation or fact


Having the characteristics of a bureaucracy or a bureaucrat


Customer relationship management


The act of governing and relates to decisions that define expectations or verify performance

Longitudinal research

A research study that involves repeated observations/interviews over a period of time


There are two main types of policies – public policies and private policies. In this paper, the research focuses on the private policies or organizational policies which are limited on available resources as well as legal coercion


Organizational policy and social media are two of the most highly discussed topics within organizations today, especially within governments. Policy is typically described as a principle or process to guide decisions in order to achieve rational outcomes or to address evident problems...

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The authors would like to thank Agency A for providing the research with the opportunity to interview and conduct short questionnaires with their employees.


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© Springer Science+Business Media LLC, part of Springer Nature 2018

Authors and Affiliations

  1. 1.Service Computing, School of Computer SciencesUniversiti Sains MalaysiaGelugorMalaysia
  2. 2.Strategic Information Management Group, School of Computer and Information ScienceUniversity of South AustraliaAdelaideAustralia

Section editors and affiliations

  • Felix Wu
    • 1
  • Henric Johnson
    • 2
  1. 1.UC-DavisDavisUSA
  2. 2.Blekinge Institute of TechnologyKarlskronaSweden