Often used to be synonymous with queueing system because congestion refers to the inability of arriving customers to get immediate service, which is the reason behind doing queueing analyses.
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(2013). Congestion System. In: Gass, S.I., Fu, M.C. (eds) Encyclopedia of Operations Research and Management Science. Springer, Boston, MA. https://doi.org/10.1007/978-1-4419-1153-7_200065
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