Interactive voice response (IVR) is an automated, “self service” telephony technology that interacts with a caller to gather and dispense information, perform transactions, or route the call to the appropriate recipient. IVR systems can accept touchtone (DTMF), spoken (speech recognition) input, or a combination of the two modalities.
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(2009). Interactive Voice Response (IVR). In: Li, S.Z., Jain, A. (eds) Encyclopedia of Biometrics. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-73003-5_465
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DOI: https://doi.org/10.1007/978-0-387-73003-5_465
Publisher Name: Springer, Boston, MA
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