Encyclopedia of Biometrics

2009 Edition
| Editors: Stan Z. Li, Anil Jain

Interactive Voice Response (IVR)

Reference work entry
DOI: https://doi.org/10.1007/978-0-387-73003-5_465

Interactive voice response (IVR) is an automated, “self service” telephony technology that interacts with a caller to gather and dispense information, perform transactions, or route the call to the appropriate recipient. IVR systems can accept touchtone (DTMF), spoken (speech recognition) input, or a combination of the two modalities.

 Remote Authentication

 Speaker Recognition, Standardization

Copyright information

© Springer Science+Business Media, LLC 2009