Skip to main content

EXTERNAL PERFORMANCE MEASUREMENT

  • Reference work entry
  • 44 Accesses

External performance measures are used to assess an organization's performance in terms of its externally observable outputs. For a manufacturing organization these will be items such as price, delivery lead time, customer returns, warranty claims, etc. These are essentially output measures which relate directly to the competitive priorities of the organization's products. As such they are measures that can usually be compared directly against equivalent measures of competitors and can provide a basis for benchmarking against competitors.

See Performance measurement in manufacturing; Process approach to manufacturing strategy development.

This is a preview of subscription content, access via your institution.

Buying options

Chapter
USD   29.95
Price excludes VAT (USA)
  • DOI: 10.1007/1-4020-0612-8_314
  • Chapter length: 1 pages
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
eBook
USD   539.00
Price excludes VAT (USA)
  • ISBN: 978-1-4020-0612-8
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout

Editor information

Editors and Affiliations

Rights and permissions

Reprints and Permissions

Copyright information

© 2000 Kluwer Academic Publishers

About this entry

Cite this entry

(2000). EXTERNAL PERFORMANCE MEASUREMENT . In: Swamidass, P.M. (eds) Encyclopedia of Production and Manufacturing Management. Springer, Boston, MA . https://doi.org/10.1007/1-4020-0612-8_314

Download citation

  • DOI: https://doi.org/10.1007/1-4020-0612-8_314

  • Publisher Name: Springer, Boston, MA

  • Print ISBN: 978-0-7923-8630-8

  • Online ISBN: 978-1-4020-0612-8

  • eBook Packages: Springer Book Archive