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Workplace Bullying and Negative Behaviour in the Hospitality Industry

  • Wendy Bloisi
Living reference work entry
Part of the Handbooks of Workplace Bullying, Emotional Abuse and Harassment book series (HWBEAH, volume 4)

Abstract

Studies in workplace bullying and negative behaviours in the hospitality industry are limited. This chapter explores the existing international research and explains why bullying and negative behaviour can occur and what the costs are to both the industry and the employees. In doing so, it looks at the nature of bullying at work in general and within the structure of the industry in particular, while taking into account the culture and power relationships. Customer harassment is also explored, and although not considered bullying by many researchers, customer abuse is negative and can have a profound influence on the employees’ health and well-being at work. This chapter concludes by emphasizing the importance of preventing bullying and negative behaviour at work. It suggests that organizations need to adopt policy and training strategies which not only highlight the issues but also promote a plan for dealing with them.

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© Springer Nature Singapore Pte Ltd. 2018

Authors and Affiliations

  1. 1.London Metropolitan UniversityLondonUK

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