Achieving Competitive Advantage Through Strategic Job Design: The Case of Service Sector in China
This chapter suggests that strategic job design can be adopted to foster the strategic capabilities of a firm, facilitate strategy implementation, and ultimately achieve competitive advantage by integrating strategic human resource management (SHRM) and job design literature. This study proposes a three-phase scheme for managers for implementing strategic job design: (a) to delineate what strategy the firm enacts with its related strategic capabilities for strategy realization, (b) to distinguish strategic jobs from nonstrategic jobs based on the criteria of strategic impact and performance variability, and (c) to organize strategic job characteristics that empower employees in those strategic jobs to strategically affect firm performance. Using the case of Haidilao Hot Pot, this work demonstrates how firms can apply techniques to structure the characteristics of strategic positions such that employees are motivated and enabled to contribute to the strategy execution.
KeywordsStrategic human resource management Strategic job design Service sector
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