Communication as a Risk Management Tool for Psychiatry
Objectives: Risk management and patient safety serve as integral and important systemic and organizational tools. In recent decades it has been introduced and developed widely in the medical field. This chapter examines possible implications of risk management and patient safety procedures in the field of psychiatry, bearing in mind the unique properties of this field and the unique risks posed therein, as related to individuals as well as from a global systemic viewpoint, financial security, and reputations of mental health institutions.
Methods: This chapter presents and analyzes three case scenarios demonstrating “communication lapses,” in the Israeli mental health setting, in order to establish a basis for subsequent discussion regarding the effective management of information, as an integral part of risk management in psychiatry. Various recommendations for improving communication, in the mental health system, are examined, based on these examples.
Results: The chapter asserts that increasing the extent of communication, between various elements of the health-care system, and improving its quality may be an important factor in improving the successful handling of psychiatry-related risks.
Conclusions: Optimal information management is a core element in the management of psychiatry-related risks and may also contribute to better clinical practice and patients’ safety.
KeywordsMental Health Risk Management Patient Safety Mental Health Care Mental Health System
- 1.Carrol R, editor. Risk management handbook for the health care organizations. San Francisco: American Society for HealthCare Risk Management; 2009. p. 13–20.Google Scholar
- 2.Risk management, field manual 100-14. Department of the Army, Washington. April 1998. Available on http://www.calguard.ca.gov/gs/Documents/FM100_14.pdf. Last retrieved 23 Nov 2012.
- 3.Lyndon Bird, Dictionary of Business Continuity Management Terms. 2011. Available on http://www.thebci.org/Glossary.pdf. Last retrieved 23 Nov 2012.
- 4.Munson R. Outcome uncertain: cases and contexts in bioethics. Belmont: Wadsworth; 2003. p. 360–363.Google Scholar
- 5.Freud T. A state Umbrella. Zman Harefu’a. 2004;2:22–28 (In Hebrew).Google Scholar
- 9.Faigin et al., editors. Risk management in medicine. Tel Aviv; 2004 (In Hebrew).Google Scholar
- 10.The 62nd annual report of the Israeli State’s comptroller for the year 2011 and fiscal year 2010, 1.5.2012.Google Scholar
- 12.http://medlaw.haifa.ac.il/events/rmShaarmenashe.htm (in Hebrew). Last visited 23 Nov 2012.
- 13.Borenstein Y, Roska P. Guidelines for preventing and dealing with violence. Ministry of Health, Nursing Supervision 2008. www.health.gov.il/download/pages/alimut/208.pdf. Last visited 28 Nov 2011 (In Hebrew).
- 19.Reed J. Risk management and clinical risk management: the lessons from recent inquiries. Br J Psychiatry. 1997;170:4–7.Google Scholar
- 21.Callaly T, Dinesh A, Minas H. Quality, risk management and governance in mental health: an overview. Aust Psychiatry. 2005;13:16–20.Google Scholar
- 22.Israeli Patient’s Rights Law – 1996, articles 19, 20.Google Scholar