Frontline Bureaucrat

  • Roberto Falanga
Living reference work entry
DOI: https://doi.org/10.1007/978-3-319-31816-5_664-1

Synonyms

Definition

Frontline bureaucrats work daily in the field with the wider public in service delivery. According to recent transformations in policymaking processes, frontline bureaucrats are increasingly required to interact with a wide range of social and economic agents.

Introduction: Political and Administrative Powers

Bureaucratic organizations were set up within the political-administrative and legal framework of the nineteenth century to prevent civil society from arbitrary political actions. The central premise of the Weberian ideal type of bureaucracy was the establishment of standardized codes of behavior and legal rights for public officials with lifelong careers, in contrast...

This is a preview of subscription content, log in to check access.

References

  1. Bovens M, Zouridis S (2002) From street-level to system-level bureaucracies: how information and communication technology is transforming administrative discretion and constitutional control. Public Adm Rev 62(2):174–184CrossRefGoogle Scholar
  2. Bryson JM, Crosby BC, Bloomberg L (2014) Public value governance: moving beyond the traditional public administration and the new public management. Public Adm Rev 74(4):445–456CrossRefGoogle Scholar
  3. Cornwall A (2001) Beneficiary, consumer, citizen: perspectives on participation for poverty reduction. Sida studies, vol 2. GothenburgGoogle Scholar
  4. De Montricher N (2008) Politics and Administration. In: Peters GB, Pierre J (eds.) Handbook of Public Administration. Sage, London, pp 293–299Google Scholar
  5. Denhardt RB, Denhardt JV (2007) The new public service: serving, not steering. M.E. Sharpe, New York/LondonGoogle Scholar
  6. Durose C (2009) Front-line workers and “local knowledge”: neighbourood stories in contemporary UK local governance. Public Adm 87(1):35–49CrossRefGoogle Scholar
  7. Hudson J, Lowe S (2009) Understanding the policy process, 2nd edn. Policy Press, BristolGoogle Scholar
  8. Hupe P, Hill M (2007) Street level bureaucracy and public accountability. Public Adm 85(2):279–299CrossRefGoogle Scholar
  9. Lipsky M (1980) Street-level bureaucracy: dilemmas of the individual in public services. Russel Sage Foundation, New YorkGoogle Scholar
  10. Lowndes V (2005) Something old, something new, something borrowed …how institutions change (and stay the same) in local governance. Policy Stud 26(3/4):291–309CrossRefGoogle Scholar
  11. Maynard-Moody S, Musheno M (2006) Cops, teachers, counselors: stories from the front lines of public services. The University of Michigan Press, Ann ArborGoogle Scholar
  12. Osborne D, Gaebler T (1992) Reinventing government: how the entrepreneurial spirit is transforming the public sector. Addison-Wesley, ReadingGoogle Scholar
  13. Page EC (2007) Middle level bureaucrats: policy, discretion and control. In: Raadschelders JCN, Toonen TAJ, Van der Meer FM (eds) The civil service in the 21st century. Comparative perspectives. Palgrave Macmillan, New YorkGoogle Scholar
  14. Peters GB, Pierre J (2004) The quest for control: the politicisation of the civil service in comparative perspective. Routledge, LondonGoogle Scholar
  15. Peters GB, Pierre J (2007) Governance and civil service systems: from easy answers to hard questions. In: Raadschelders JCN, Toonen TAJ, Van der Meer FM (eds) The civil service in the 21st century: Comparative perspectives. Palgrave Macmillan, New York, pp 231–244CrossRefGoogle Scholar
  16. Rhodes RAW (1996) The new governance: governing without governance. Pol Stud 44:652–667CrossRefGoogle Scholar

Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Instituto de Ciências SociaisUniversidade de LisboaLisbonPortugal