Frontline Bureaucrat

  • Roberto FalangaEmail author
Living reference work entry



Frontline bureaucrats work daily in the field with the wider public in service delivery. According to recent transformations in policymaking processes, frontline bureaucrats are increasingly required to interact with a wide range of social and economic agents.

Introduction: Political and Administrative Powers

Bureaucratic organizations were set up within the political-administrative and legal framework of the nineteenth century to prevent civil society from arbitrary political actions. The central premise of the Weberian ideal type of bureaucracy was the establishment of standardized codes of behavior and legal rights for public officials with lifelong careers, in contrast...

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© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Instituto de Ciências SociaisUniversidade de LisboaLisbonPortugal