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Computer Reservation System, tourism

Encyclopedia of Tourism

Computer reservation system (CRS) is probably the most widely used technological tool in the tourism industry. It is basically an electronic system used to promote sales and provide fast and accurate information about availability, price, and bookings of products and services. It was originally designed and employed by airlines for flight ticket reservation, but nowadays CRS is used to store and distribute information about tourism products and services to the public either directly or through intermediaries, which also allows reservations to be made (Beaver 2005). The distribution of such information among customers and intermediaries has resulted in a series of alliances, mergers, and acquisitions among service providers, and this booking system has since evolved into what is widely known as the global distribution system, also referred to as eMediaries. The leading global distribution companies are Amadeus, Galileo, Sabre, and Worldspan.

The main objective of the integrated global...

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References

  • Beaver, A. 2005 A Dictionary of Travel and Tourism Terminology. Wallingford: CABI.

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  • Bennett, M. 1993 Information Technology and Travel Agency: A Customer Service Perspective. Tourism Management 14:259-266.

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  • Schulz, A. 1996 The Role of Global Computer Reservation Systems in the Travel Industry Today and in the Future. Electronic Markets 6(2):17-20.

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Authors and Affiliations

  1. Centre for Tourism Research and Development, A-965/6 Indira Nagar, Lucknow, India

    Masood A. Naqvi

  2. Department of Tourism, School of Humanity, Southeast University, Nanjing, China

    Hongyan Jia

Authors
  1. Masood A. Naqvi
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  2. Hongyan Jia
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Correspondence to Masood A. Naqvi .

Editor information

Editors and Affiliations

  1. School of Hospitality Leadership, University of Wisconsin-Stout, Menomonie, Wisconsin, USA

    Jafar Jafari

  2. School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong, Hong Kong SAR

    Honggen Xiao

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© 2014 Springer International Publishing Switzerland

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Naqvi, M.A., Jia, H. (2014). Computer Reservation System, tourism. In: Jafari, J., Xiao, H. (eds) Encyclopedia of Tourism. Springer, Cham. https://doi.org/10.1007/978-3-319-01669-6_510-1

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  • DOI: https://doi.org/10.1007/978-3-319-01669-6_510-1

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  • Publisher Name: Springer, Cham

  • Online ISBN: 978-3-319-01669-6

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Chapter history

  1. Latest

    Computer Reservation Systems in Tourism
    Published:
    27 February 2024

    DOI: https://doi.org/10.1007/978-3-319-01669-6_510-2

  2. Original

    Computer Reservation System, tourism
    Published:
    29 September 2015

    DOI: https://doi.org/10.1007/978-3-319-01669-6_510-1

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