Abstract
The introduction of mobile information services to the tourism domain has represented a radical change in the way tourists plan, enjoy, and reflect on their travel experience. The Internet of Things promises to represent the next big advancement. This corresponds to the possibility of distributing small pieces of interconnected technology in the environment and within objects for a more pervasive monitoring and personalization of how the tourism experience is consumed and for the creation of an extended interaction interface that supports a more direct engagement with the destination and its facilities, products, and services. For the tourism sector, these advancements open up novel scenarios of ubiquitous computing, for example, smart shop windows, digitally augmented showcases for handicrafts display, augmented itineraries that engage visitors with other means than smartphones and tablets for a more immersive experience, personalized souvenirs and smart gadgets, stationary information kiosks that automatically identify their users, mobile applications that are aware of which products, and places the tourist has already been in contact with. This chapter provides an overview of the enlarged ubiquitous computing capabilities enabled by the IoT technologies and illustrates possible applications in the tourism domain.
References
Anastasiadou C, Vettese S (2019) “From souvenirs to 3D printed souvenirs”. Exploring the capabilities of additive manufacturing technologies in (re)-framing tourist souvenirs. Tour Manag 71:428–442
Anderson C (2008) The end of theory: the data deluge makes the scientific method obsolete. Wired Mag 16(7). https://www.wired.com/2008/06/pb-theory/
Ardito C, Buono P, Desolda G, Matera M (2018) From smart objects to smart experiences: an end-user development approach. Int J Hum-Comput Stud 114:51–68
Atzori L, Iera A, Morabito G (2010) The internet of things: a survey. Comput Netw 54(15):2787–2805
Baltrunas L, Ludwig B, Peer S, Ricci F (2012) Context relevance assessment and exploitation in mobile recommender systems. Pers Ubiquit Comput 16(5):507–526
Birsak M, Musialski P, Wonka P, Wimmer M (2014) Automatic generation of tourist brochures. Comput Graphics Forum 33:449–458
Boes K, Borde L, Egger R (2015) The acceptance of NFC smart posters in tourism. In: Tussyadiah I, Inversini A (eds) Information and communication technologies in tourism 2015. Springer, Cham, pp 435–447
Borrego-Jaraba F, Luque Ruiz I, Gómez-Nieto MA (2011) A NFC-based pervasive solution for city touristic surfing. Pers Ubiquit Comput 15(7):73–742
Callaway C, Not E, Stock O (2007) Report generation for post-visit summaries in museum environments. In: PEACH – intelligent interfaces for museum visits. Springer, Berlin, pp 71–92
Callaway C, Stock O, Dekoven E (2014) Experiments with mobile drama in an instrumented museum for inducing conversation in small groups. ACM Trans Interactive Intell Syst 4(1):1–39
Canadi M, Höpken W, Fuchs M (2010) Application of QR codes in online travel distribution. In: Gretzel U, Law R, Fuchs M (eds) Information and communication technologies in tourism 2010. Springer, Vienna, pp 137–148
Cavada D, Elahi M, Massimo D, Maule S, Not E, Ricci F, Venturini A (2018) Tangible tourism with the internet of things. In: Stangl B, Pesonen J (eds) Information and communication technologies in tourism 2018. Springer, Cham, pp 349–361
Clarke I III (2001) Emerging value propositions for M-commerce. J Bus Strateg 18(2):133–148
Desolda G, Ardito C, Matera M (2017) Empowering end users to customize their smart environments: model, composition paradigms, and domain-specific tools. ACM Trans Comput-Hum Interact 24(2):Article 12
Dolnicar S (2008) Market segmentation in tourism. In: Woodside AG, Martin D (eds) Tourism management: analysis, behaviour and strategy. CAB International, Cambridge, pp 129–150
Egger R (2013) The impact of near field communication on tourism. J Hosp Tour Technol 4(2):119–133
Fesenmaier DR, Kingsley I (1995) Travel information kiosks: an emerging communications channel for the tourism industry. J Travel Tour Mark 4(1):57–70
Ganti RK, Ye F, Lei H (2011) Mobile crowdsensing: current state and future challenges. IEEE Communications Magazine 49(11):32–39
Garcia I, Sebastia L, Onaindia E (2011) On the design of individual and group recommender systems for tourism. Expert Syst Appl 38(6):7683–7692
Gast MS (2014) Building applications with iBeacon: proximity and location services with bluetooth low energy. O’Really Media, Sebastopol, CA
Grün C, Werthner H, Pröll B, Retschitzegger W,Schwinger W (2008) Assisting tourists on the move – an evaluation of mobile tourist guides. In: 2008 7th international conference on mobile business, pp 171–180
Grabler F, Agrawala M, Sumner RW, Pauly M (2008) Automatic generation of tourist maps. ACM Trans Graph 27(3):Article 100
Gubbi J, Buyya R, Marusic S, Palaniswami M (2013) Internet of things (IoT): a vision, architectural elements, and future directions. Futur Gener Comput Syst 29(7):164–1660
Guo Y, Liu H, Chai Y (2014) The embedding convergence of smart cities and tourism internet of things in China: an advance perspective. Adv Hosp Tour Res (AHTR) 2(1):54–69
Han DI, Jung T, Gibson A (2013) Dublin AR: implementing augmented reality in tourism. In: Xiang Z, Tussyadiah I (eds) Information and communication technologies in tourism 2014. Springer, Cham, pp 511–523
Hardy R, Rukzio E (2008) Touch & interact: touch-based interaction of mobile phones with displays. In: Proceedings of the 10th international conference on Human computer interaction with mobile devices and services (MobileHCI ’08). ACM, pp 245–254
Heath C, Luff P, Vom Lehn D, Hindmarsh J, Cleverly J (2002) Crafting participation: designing ecologies, configuring experiences. Vis Commun 1(1):9–33
Kubitza T, Schmidt A (2017) meSchup: a platform for programming interconnected smart things. IEEE Comput 55(11):38–49
Kubitza T, Pohl N, Dingler T, Schneegaß S, Weichel C, Schmidt A (2013) Ingredients for a new wave of Ubicomp products. IEEE Pervasive Comput Mag 12(3):5–8
Leung D, Law R, van Hoof H, Buhalis D (2013) Social media in tourism and hospitality: a literature review. J Travel Tour Mark 30(1–2):3–22
Marshall MT (2018) Interacting with heritage: on the use and potential of IoT within the cultural heritage sector. In: Proceedings of 2018 Fifth international conference on internet of things: systems, management and security, pp 15–22
Marshall MT, Dulake N, Ciolfi L, Duranti D, Kockelkorn H, Petrelli D (2016a) Using tangible smart replicas as controls for an interactive museum exhibition. In: Proceedings of the TEI ’16: tenth international conference on tangible, embedded, and embodied interaction (TEI ’16). ACM, pp 159–167
Marshall MT, Petrelli D, Dulake N, Not E, Marchesoni M, Trenti E, Pisetti A (2016b) Audio-based narratives for the trenches of World War I: Intertwining stories, places and interaction for an evocative experience. Int J Hum-Comput Stud 85:27–39
Massimo D, Ricci F (2018) Harnessing a generalised user behaviour model for next-POI recommendation. In: Proceedings of the 12th ACM conference on recommender systems (RecSys ’18). ACM, pp 402–406
Massimo D, Elahi M, Ricci F (2017) Learning user preferences by observing user-items interactions in an IoT augmented space. In: Tkalcic M, Thakker D, Germanakos P, Yacef K, Paris C, Santos O (eds) Adjunct publication of the 25th conference on user modeling, adaptation and personalization (UMAP ’17), pp 35–40. ACM
Ng A, Russel S (2000) Algorithms for inverse reinforcement learning. In: Proceedings of the seventeenth international conference on machine learning (ICML ’00), Morgan Kaufmann Publishers Inc. San Francisco, CA, 663–670
Ng PC, She J, Park S (2017) Notify-and-interact: a beacon-smartphone interaction for user engagement in galleries. In: Proceedings of 2017 IEEE international conference on multimedia and expo (ICME), pp 1069–1074
Not E (2019) Studying the information seeking preferences of participants to a large event. In: Proceedings of the 13th biannual conference of the Italian SIGCHI chapter: Designing the next interaction (CHItaly ’19). ACM, New York
Not E, Petrelli D (2018) Blending customisation, context-awareness and adaptivity for personalised tangible interaction in cultural heritage. Int J Hum Comput Stud 114:3–19
Not E, Petrelli D (2019) Empowering cultural heritage professionals with tools for authoring and deploying personalised visitor experiences. User Model User-Adap Inter 29(1):67–120
Not E, Cavada D, Maule S, Pisetti A, Venturini A (2019) Digital augmentation of historical objects through tangible interaction. ACM J Comput Cult Herit 12(3):Article 18
Not E, Zancanaro M, Marshall MT, Petrelli D, and Pisetti A (2017) Writing postcards from the museum: composing personalised tangible souvenirs. In: Proceedings of the 12th biannual conference on Italian SIGCHI Chapter (CHItaly ’17), Article 5. ACM, New York, pp 1–9
O’Neill E, Thompson P, Garzonis S, Warr A (2007) Reach out and touch: using NFC and 2D barcodes for service discovery and interaction with mobile devices. In: LaMarca A, Langheinrich M, Truong KN (eds) Pervasive computing. Pervasive 2007. Lecture notes in computer science, vol 4480. Springer, Berlin/Heidelberg
Ojala T, Kostakos V, Kukka H, Heikkinen T, Linden T, Jurmu M, Hosio S, Kruger F, Zanni D (2012) Multipurpose interactive public displays in the wild: three years later. Computer 45(5):42–49
Petrelli D, O’Brien S (2018) Phone vs. tangible in museums: a comparative study. In: Proceedings of the 2018 CHI conference on human factors in computing systems (CHI ’18). ACM
Petrelli D, Marshall MT, O’Brien S, McEntaggart P, Gwilt I (2017) Tangible data souvenirs as a bridge between a physical museum visit and online digital experience. Pers Ubiquit Comput 21(2):281–295
Ricci F (2002) Travel recommender systems. IEEE Intelligent Systems 17(6):55–57
Riekki J, Salminen T, Alakarppa I (2006) Requesting pervasive services by touching RFID tags. IEEE Pervasive Comput 5(1):40–46
Roxin A-M, Gaber J, Wack M, Nait-Sidi-Moh A (2007) Survey of wireless geolocation techniques. In: 2007 IEEE Globecom Workshops, Washington, DC
Schierz PG, Schilke O, Wirtz BW (2010) Understanding consumer acceptance of mobile payment services: an empirical analysis. Electron Commer Res Appl 9(3):209-216
Shaer O, Hornecker E (2010) Tangible user interfaces: past, present, and future directions. Found Trends Hum–Comput Interact 3(1–2):1–137 (2010)
Slack F, Rowley J (2002) Kiosks 21: a new role for information kiosks? Int J Inf Manag 22(1): 67–83
Stock O, Zancanaro M, Busetta P, Callaway C, Krueger A, Kruppa M, Kuflik T, Not E, Rocchi C (2007) Adaptive, intelligent presentation of information for the museum visitor in PEACH. User Model User-Adap Inter 17(3):257–304
van Doorn M, van Loenen E, de Vries AP (2008) Deconstructing ambient intelligence into ambient narratives: the intelligent shop window. In: Proceedings of the 1st international conference on Ambient media and systems (Ambi-Sys ’08), Article 8
Weiser M (1993) Ubiquitous computing. Computer 26(10):71–72
Wolf K, Abdelhady E, Abdelrahman Y, Kubitza T, Schmidt A (2015) MeSch: Tools for interactive exhibitions. In: Proceedings of the conference on electronic visualisation and the Arts (EVA ’15). BCS Learning & Development Ltd., Swindon, 261–269
Zanella A, Bui N, Castellani A, Vangelista L, Zorzi M (2014) Internet of things for smart cities. IEEE Internet Things J 1(1):22–32
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Section Editor information
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this entry
Cite this entry
Not, E., Cavada, D., Venturini, A. (2020). Internet of Things and Ubiquitous Computing in the Tourism Domain. In: Xiang, Z., Fuchs, M., Gretzel, U., Höpken, W. (eds) Handbook of e-Tourism. Springer, Cham. https://doi.org/10.1007/978-3-030-05324-6_18-1
Download citation
DOI: https://doi.org/10.1007/978-3-030-05324-6_18-1
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-05324-6
Online ISBN: 978-3-030-05324-6
eBook Packages: Springer Reference Business and ManagementReference Module Humanities and Social SciencesReference Module Business, Economics and Social Sciences