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Workplace Bullying and Negative Behaviour in the Hospitality Industry

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Part of the book series: Handbooks of Workplace Bullying, Emotional Abuse and Harassment ((HWBEAH,volume 4))

Abstract

Studies in workplace bullying and negative behaviours in the hospitality industry are limited. This chapter explores the existing international research and explains why bullying and negative behaviour can occur and what the costs are to both the industry and the employees. In doing so, it looks at the nature of bullying at work in general and within the structure of the industry in particular, while taking into account the culture and power relationships. Customer harassment is also explored, and although not considered bullying by many researchers, customer abuse is negative and can have a profound influence on the employees’ health and well-being at work. This chapter concludes by emphasizing the importance of preventing bullying and negative behaviour at work. It suggests that organizations need to adopt policy and training strategies which not only highlight the issues but also promote a plan for dealing with them.

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  1. London Metropolitan University, London, UK

    Wendy Bloisi

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Editors and Affiliations

  1. Organizational Behaviour (OB), Indian Institute of Management Organizational Behaviour (OB), Ahmedabad, Gujarat, India

    Premilla D'Cruz

  2. Organisation Behaviour, Indian Inst of Mgnt Ahmedabad Organisation Behaviour, Ahmedabad, India

    Ernesto Noronha

  3. Wayne State University, Department of Communication Wayne State University, Detroit, MI, USA

    Loraleigh Keashly

  4. Iowa State University , Ames, IA, USA

    Stacy Tye-Williams

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Bloisi, W. (2018). Workplace Bullying and Negative Behaviour in the Hospitality Industry. In: D'Cruz, P., Noronha, E., Keashly, L., Tye-Williams, S. (eds) Special topics and particular occupations, professions and sectors. Handbooks of Workplace Bullying, Emotional Abuse and Harassment, vol 4. Springer, Singapore. https://doi.org/10.1007/978-981-10-5154-8_9-1

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  • DOI: https://doi.org/10.1007/978-981-10-5154-8_9-1

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  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-10-5154-8

  • Online ISBN: 978-981-10-5154-8

  • eBook Packages: Springer Reference Behavioral Science and PsychologyReference Module Humanities and Social SciencesReference Module Business, Economics and Social Sciences

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