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Further Reading
Brady, M. K., Vorhees, C. M., & Brusco, M. J. (2012). Service sweethearting: Its antecedents and customer consequences. Journal of Marketing, 76(2), 81–98.
Hayes, R. (2007). Employee deviance. In Retail security and loss prevention (pp. 3–16). London: Palgrave Macmillan.
Kennedy, J. P. (2016). Sharing the keys to the kingdom: Responding to employee theft by empowering employees to be guardians, place managers, and handlers. Journal of Crime and Justice, 39(4), 512–527.
Lyons, B. D., & Bowling, N. A. (2017). On the effectiveness of peer reporting policies. Journal of Managerial Psychology, 32(8), 547–560.
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Shapiro, L.R. (2019). Retail Shrink: Employee Theft. In: Shapiro, L., Maras, MH. (eds) Encyclopedia of Security and Emergency Management. Springer, Cham. https://doi.org/10.1007/978-3-319-69891-5_235-1
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