The Palgrave Handbook of the Public Servant

1. The Elephant in the Room: Public Servants and Implementation

   1. Front Matter

      Pages 585-585

      PDF

   2. The Elephant in the Room: Public Servants and Implementation – An Introduction

      • Helen Dickinson

      Pages 587-595

   3. Mapping “Implementation System” Elements

      • Katie Moon, Deborah Blackman, Helen Dickinson

      Pages 597-614

   4. Implementation Failures as Learning Pathologies

      • Claire A. Dunlop

      Pages 615-629

   5. Accountability in the Context of Privatization Policy Implementation

      • Lien Nguyen, Pragati Rawat, John C. Morris

      Pages 631-649

   6. Co-production of Public Services: Institutional Barriers to the Involvement of Citizens in Policy Implementation

      • Caitlin McMullin

      Pages 651-667

   7. Navigating Complexity in Policy Implementation

      • Azad Singh Bali

      Pages 669-684

   8. The “Dependent Variable Problem”: How Do We Know What Caused Desired Change?

      • Ann Nevile, Nicholas Biddle

      Pages 685-700

2. Regulation as Public Service, Public Servants as Regulators

   1. Front Matter

      Pages 701-701

      PDF

   2. Regulation as Public Service, Public Servants as Regulators: An Introduction

      • Jeroen van der Heijden

      Pages 703-720

   3. What Should Every Public Servant Know About Regulation?

      • Graeme Hodge

      Pages 721-740

   4. Ten Global Trends in Regulation: A Future Outlook

      • Jeroen van der Heijden, Graeme Hodge

      Pages 741-759

   5. Professionalizing Regulatory Practice Within the Public Service: Lessons from the New Zealand G-REG Initiative

      • Pelin Fantham, Wendy Kale, Keith Manch, Nick McGirr, Peter Mumford, Sanjai Raj

      Pages 761-779

   6. Public Servants at the Regulatory Front Lines: Street-Level Enforcement in Theory and Practice

      • Paulien de Winter, Marc Hertogh

      Pages 781-800

   7. Accountability of Public Servants at the Street Level

      • Fritz Sager, Eva Thomann, Peter Hupe

      Pages 801-818

   8. Using Private Regulation for the Public Good

      • Flavia Donadelli, Kira Matus

      Pages 819-833

   9. Public Servants and Regulator Capture in Energy and Environmental Governance

      • Cameron Holley, Amanda Kennedy, Tariro Mutongwizo, Clifford Shearing

      Pages 835-852

   10. Digital Regulation: A New Frontier for Public Service Delivery, Surveillance, and Compliance

       • Christopher K. Walker

       Pages 853-869

3. Beyond the Center: Public Servants in the Wild

   1. Front Matter

      Pages 871-871

      PDF

   2. Public Servants in the Wild: An Introduction

      • Catherine Needham

      Pages 873-881

The Palgrave Handbook of the Public Servant examines what it means to be a public servant in today’s world(s) where globalisation and neoliberalism have proliferated the number of actors who contribute to the public purpose sector and created new spaces that public servants now operate in. It considers how different scholarly approaches can contribute to a better understanding of the identities, motivations, values, roles, skills, positions and futures for the public servant, and how scholarly knowledge can be informed by and translated into value for practice. The book combines academic contributions with those from practitioners so that key lessons may be synthesised and translated into the context of the public servant.

• Public service
• Public service motivation
• Confucius
• Weber
• Law
• Politics
• Economics
• Government
• Globalisation
• Neo-liberalism
• NPM
• Public value
• Evidence based policy making
• Co-production
• Interest groups
• Think tanks
• Public service reform
• Professionalization
• Regulatory regime
• Disruptive technology

• Crawford School of Public Policy, Australian National University, Canberra, Australia

  Helen Sullivan, Hayley Henderson

• Public Service Research Group, University of New South Wales (UNSW), Canberra, Australia

  Helen Dickinson

Helen Sullivan is professor of public policy and director of the Australian National University’s Crawford School of Public Policy, the Asia-Pacific’s leading public policy school. Helen’s research explores the changing nature of state-society relationships in the context of collaboration, urban politics, and public policy and service reform. Helen has a long-term commitment to bridging the gap between research and policy, and in 2016 she was made a National Fellow of the Institute of Public Administration Australia in recognition of her significant contribution to public administration. In 2019, Helen was elected to the executive board of the International Research Society on Public Management and elected president of the Australian Political Studies Association for the year 2020–21.

Helen Dickinson is professor of public service research and director of the Public Service Research Group at the School of Business, University of New South Wales, Canberra. Herexpertise is in public services, particularly in relation to topics such as governance, policy implementation, and stewardship of fourth industrial revolution technologies. In 2015, Helen was made a Victorian Fellow of the Institute of Public Administration Australia and in 2019 awarded a fellowship at the Academy of Social Sciences. She has worked with a range of different levels of government and community organizations as well as privateorganizations in Australia, UK, New Zealand, and Europe on research and consultancy programs.

Hayley Henderson is a postdoctoral fellow in the Crawford School of Public Policy at the Australian National University. Her research examines the role of urban policymaking and collaborative governance in addressing complex urban problems. In particular, the focus of her recent work has been on urban renewal and river basin management in Australian and Argentine cities.

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