Table of contents

  1. Shahab Pourfakhimi, Tara Duncan, Louise Ould, Katie Allan, Willem Coetzee
  2. Roman Egger, Larissa Neuburger
  3. Constantine J. Aivalis
  4. Horst Treiblmaier
  5. Stephan Reinhold, Florian J. Zach, Christian Laesser
  6. Xinyan Zhang, Pimtong Tavitiyaman
  7. Anne-Mette Hjalager, Søren Graakjær Smed, Jens F. Jensen
  8. Alessandro Inversini, Isabella Rega, Siew Wei Gan
  9. Matthias Fuchs, Wolfram Höpken
  10. Christian Huemer, Philipp Liegl, Marco Zapletal
  11. Amra Delić, Thuy Ngoc Nguyen, Marko Tkalčič
  12. Christine Van Winkle, Jill Bueddefeld
  13. Dietmar Jannach, Markus Zanker

About this book


This handbook provides an authoritative and truly comprehensive overview both of the diverse applications of information and communication technologies (ICTs) within the travel and tourism industry and of e-tourism as a field of scientific inquiry that has grown and matured beyond recognition. Leading experts from around the world describe cutting-edge ideas and developments, present key concepts and theories, and discuss the full range of research methods. The coverage accordingly encompasses everything from big data and analytics to psychology, user behavior, online marketing, supply chain and operations management, smart business networks, policy and regulatory issues – and much, much more. The goal is to provide an outstanding reference that summarizes and synthesizes current knowledge and establishes the theoretical and methodological foundations for further study of the role of ICTs in travel and tourism. The handbook will meet the needs of researchers and students in various disciplines as well as industry professionals. As with all volumes in Springer’s Major Reference Works program, readers will benefit from access to a continually updated online version.


e-Tourism Travel and tourism ICT and tourism ICT and tourism industries Technologies in e-Tourism e-Tourism psychology Smart tourism Tourism ecosystems Smart destinations Destination management organization Post smart tourism End of tourism Tourism and artificial intelligence Tourism and intelligent systems Tourism and information systems Tourism innovation Tourism and social media

Editors and affiliations

  • Zheng Xiang
    • 1
  • Matthias Fuchs
    • 2
  • Ulrike Gretzel
    • 3
  • Wolfram Höpken
    • 4
  1. 1.Department of Hospitality and Tourism ManagementVirginia Polytechnic Institute and State UniversityBlacksburgUSA
  2. 2.Department of Tourism Studies and GeographyMid Sweden UniversityÖstersundSweden
  3. 3.Annenberg School for Communication and JournalismUniversity of Southern CaliforniaLos AngelesUSA
  4. 4.Department of Business InformaticsUniversity of Applied Sciences Ravensburg-WeingartenWeingartenGermany

About the editors

Zheng Xiang is an Associate Professor in the Department of Hospitality & Tourism Management at Virginia Polytechnic Institute and State University. His research interests include travel information search, social media marketing, and business analytics for the tourism and hospitality industries. He is currently Editor-in-Chief of the journal Information Technology & Tourism.

Matthias Fuchs is Full Professor of Tourism Management and Economics at the Department of Tourism Studies and Geography (TUG), Mid Sweden University. His research interests comprise business intelligence applications for destinations, UGC-based sentiment analysis, socioeconomic impact analysis, tourism demand modeling, and destination brand equity modeling.

Ulrike Gretzel is a Senior Fellow at the Center for Public Relations in the Annenberg School of Communication and Journalism at the University of Southern California. Her research interests include human-technology interaction, persuasive technology and the adoption and use of intelligent systems in tourism.

Wolfram Höpken is Professor for Business Informatics and eBusiness at Ravensburg-Weingarten University of Applied Sciences in Germany. His research interests are business intelligence and data mining, semantic web and interoperability, and mobile services. Wolfram Höpken is Vice-President and Commercial Director of the International Federation for IT and Travel & Tourism (IFITT).

Bibliographic information