Higher Education Management and Operational Research

1. Front Matter

   Pages i-vi

   PDF

2. Introduction

   1. Front Matter

      Pages 1-1

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   2. The Need for New Higher Education Management Practices and Metaphors

      • Gary Bell, Jon Warwick, Peter Galbraith

      Pages 3-28

3. The Context of the Evolving Higher Education Environment

   1. Front Matter

      Pages 29-29

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   2. Do Industrial Approaches to Quality Management And Performance Indicators Work for Higher Education?

      • Christopher Clare

      Pages 31-47

   3. Higher Education Management and University Culture

      • Geoffrey Elliott

      Pages 49-63

   4. Rethinking Learning in the 21st Century

      • Stephen R Quinton

      Pages 65-77

   5. The Funding of Higher Education in England

      • Stephen Hicks

      Pages 79-94

4. Managing Student Learning and Support

   1. Front Matter

      Pages 96-96

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   2. Managing E-Xpectations

      • Jo Smedley

      Pages 97-107

   3. Where Worlds Collide

      • Susannah Quinsee

      Pages 109-123

   4. A System Dynamics Approach to Improving an Advising System For Business School Undergraduates

      • John Voyer, Susan Bassi Brown, Nathan Gage, Dmitry Kovalenko, Travis Williams

      Pages 125-152

   5. Enhancing the Student Experience

      • UmmeSalma Mujtaba

      Pages 153-165

   6. Web-Based Learning Environments

      • Ozlem Bak FHEA

      Pages 167-175

5. Managing the Business of Higher Education

   1. Front Matter

      Pages 178-178

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   2. Making a Bed to Lie in

      • Peter Galbraith

      Pages 179-207

   3. An Operational Research Technique for the Formulation of Higher Education Institutional Strategy and Future Directions

      • Charlotte Gladstone-Millar, Ashraf Labib, Richard Tonge, David Smith Portsmouth

      Pages 209-223

   4. Challenging Custom and Practice in Course Design

      • Ian Kennedy White, Rosane Lessa Pagano

      Pages 225-238

   5. Formalization of Models and Strategies for Diversity Management in a Multiethnic and Multicultural School1

      • Antonio Maturo, Rina Manuela Contini

      Pages 239-252

   6. Operations Research Applications in Higher Open and Distance Learning Systems

      • Zehra Kamışlı Öztürk

      Pages 253-268

Higher Education in the UK operates in a rapidly changing and highly complex environment. Universities need to adapt quickly to this environment and managers must begin to explore ‘new angles’ and approaches in addressing the challenges they are now facing. This book offers a tool box of metaphors and associative Operational Research (OR) approaches. Metaphors are a powerful ‘way of seeing’ but also ‘a way of not seeing’. Furthermore, the OR discipline has significantly evolved over the last 30 years which has led to the emergence of three distinctive intellectual areas, namely Hard OR, Soft OR and Methodological Pluralism OR. Drawing on these intellectual areas and on the experience of educational and OR practitioners, the book highlights the use of various OR approaches to a variety of complex and uncertain problems encountered in higher education management. The book aims to explore ‘new perspectives’ in HE management thinking and to describe and illustrate the use of OR methodologies, methods and techniques in helping HE managers to make informed management decisions.

• methodological pluralism
• operations research
• higher education

• London South Bank University, United Kingdom

  Gary Bell, Jon Warwick

• University of Queensland, Australio

  Peter Galbraith

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