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Palgrave Macmillan

Advanced Outsourcing Practice

Rethinking ITO, BPO and Cloud Services

  • Book
  • © 2012

Overview

Authors:
  1. Mary C. Lacity

    1. University of Missouri, St. Louis, USA

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    You can also search for this author in PubMed   Google Scholar

  2. Leslie P. Willcocks

    1. London School of Economics and Political Science, London, UK

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    You can also search for this author in PubMed   Google Scholar

Part of the book series: Technology, Work and Globalization (TWG)

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Table of contents (8 chapters)

  1. Front Matter

    Pages i-xxxiii
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  2. Robust Practices from Two Decades of ITO and BPO Research

    • Mary C. Lacity, Leslie P. Willcocks, Stan Solomon
    Pages 1-24

  3. What Providers Say about Establishing the Outsourcing Arrangement

    • Mary C. Lacity, Leslie P. Willcocks
    Pages 25-46

  4. What Providers Say about Managing Outsourced Services

    • Leslie P. Willcocks, Mary C. Lacity
    Pages 47-68

  5. Creating Shared Services in the Private and Public Sectors

    • Mary C. Lacity
    Pages 69-96

  6. The Changing Role of Client Project Management

    • Mary C. Lacity, Joseph Rottman
    Pages 97-120

  7. Best-of-Breed versus Bundled Services

    • Leslie P. Willcocks, Ilan Oshri, John Hindle
    Pages 121-142

  8. Rural Sourcing and Impact Sourcing

    • Mary C. Lacity, Joseph Rottman
    Pages 143-168

  9. Shifting to Cloud Services: Current Challenges and Future Opportunities

    • Leslie P. Willcocks, Will Venters, Edgar Whitley, John Hindle
    Pages 169-196

  10. Back Matter

    Pages 197-251
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Keywords

About this book

A rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book has unparalleled insight into the robust practices that have been proven effective time and again.

Reviews

Mary C. Lacity is a Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis. She is also Co-Chair of the IAOP Midwest Chapter, Industry Advisor for the Outsourcing Angels and Everest Research Institute, Associate Researcher at The Outsourcing Unit, London School of Economics, Senior Editor of the Journal of Information Technology, Co-editor of the Palgrave Series: Work, Technology, and Globalization

Authors and Affiliations

  • University of Missouri, St. Louis, USA

    Mary C. Lacity

  • London School of Economics and Political Science, London, UK

    Leslie P. Willcocks

About the authors

KEVIN CAMPBELL Group Chief Executive of Accenture's Technology growth platform JOHN HINDLE Senior Manager in Global Marketing for Accenture HR Services ILAN OSHRI is Associate Professor of Strategy and Technology Management at Rotterdam School of Management Erasmus, the Netherlands JOSEPH ROTTMAN Director of the International Business Institute, an Associate Professor of Information Systems and a Research Fellow in the Center for International Studies at the University of Missouri St. Louis, USA STAN SOLOMON Ph.D. student in Logistics & Supply Chain Management at the University of Missouri-St. Louis, USA WILL VENTERS Member of faculty within the Information Systems and Innovation Group, part of the Department of Management at the London School of Economics, UK EDGAR WHITLEY Reader in Information Systems in the Information Systems and Innovation Group at the London School of Economics, UK.

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