Volume 28, issue 2, June 2023
12 articles in this issue
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Modeling of factors affecting investment behavior during the pandemic: a grey-DEMATEL approach
Authors
- Ritika
- Himanshu
- Nawal Kishor
- Content type: Original Article
- Published: 22 February 2022
- Pages: 222 - 235
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An integrated model predicting customers’ continuance behavioral intention and recommendations of users: a study on mobile payment in emerging markets
Authors
- Shalini Srivastava
- Nidhi Singh
- Content type: Original Article
- Published: 16 March 2022
- Pages: 236 - 254
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Enhancing customer satisfaction and experience in financial services: a survey of recent research in financial services journals
Authors
- Gamini Gunawardane
- Content type: Original Article
- Published: 26 March 2022
- Pages: 255 - 269
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Customer acceptance toward Islamic personal financing in Pakistan
Authors (first, second and last of 4)
- Muhammad Ali
- Syed Ali Raza
- Muhammad Shujaat Mubarik
- Content type: Original Article
- Published: 14 March 2022
- Pages: 270 - 284
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The role of customer personality in premium banking services
Authors
- Shirie Pui Shan Ho
- Amy Wong
- Content type: Original Article
- Open Access
- Published: 18 March 2022
- Pages: 285 - 305
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Building loyalty in Islamic banking relationship: a multiple mediation approach empirically in Indonesia
Authors (first, second and last of 4)
- Rizaldi Yusfiarto
- Septy Setia Nugraha
- Annes Nisrina Khoirunnisa
- Content type: Original Article
- Published: 26 March 2022
- Pages: 306 - 320
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Management of litigation risk by Indian MSMEs
Authors
- Hemant Kushwaha
- Sanjay Kumar Mishra
- Manoj Kumar
- Content type: Original Article
- Published: 05 April 2022
- Pages: 321 - 336
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Trust and digital privacy: willingness to disclose personal information to banking chatbot services
Authors (first, second and last of 4)
- James Lappeman
- Siddeeqah Marlie
- Sloane Poggenpoel
- Content type: Original Article
- Published: 25 April 2022
- Pages: 337 - 357
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Mediating effect of risk management practices in Iraqi private banks financial performance
Authors
- Najat Shakir Mahmood
- Elsadig Musa Ahmed
- Content type: Original Article
- Published: 18 April 2022
- Pages: 358 - 377
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Customers’ satisfaction with fintech services: evidence from Brazil
Authors
- Emerson Wagner Mainardes
- Priscilla Maria Ferreira Costa
- Silvania Neris Nossa
- Content type: Original Article
- Published: 13 April 2022
- Pages: 378 - 395
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The relationship between business and bank: the role of perceived injustice in complaint behaviour
Authors
- Mark Ojeme
- Ogechi Adeola
- Content type: Original Article
- Published: 25 April 2022
- Pages: 396 - 409