Using Flexibility in Designing CRM Solution Himanshu DuttKavita Chauhan Original Research 01 January 2019 Pages: 103 - 116
Understanding Financial Inclusion in India: A Theoretical Framework Building Through SAP–LAP and Efficient IRP Shruti MalikGirish Chandra MaheshwariArchana Singh Original Research 06 February 2019 Pages: 117 - 140
Integration of Social Capital and Organizational Learning Theories to Improve Operational Performance M. BirasnavRicha ChaudharyJoanne Scillitoe Original Research 20 February 2019 Pages: 141 - 155
Modelling the Enablers of Workforce Agility in IoT Projects: A TISM Approach Madhukar PatilM. Suresh Original Research 05 March 2019 Pages: 157 - 175
Impact of Over-the-Top (OTT) Services on the Telecom Companies in the Era of Transformative Marketing Muhammad FarooqValliappan Raju Original Research 06 April 2019 Pages: 177 - 188