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Call Center Profi
Volumes and issues
Volume 7, Issue 1
Call Center Profi
Das Magazin für professionelles Servicemanagement
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Call Center Profi
is now archived and no longer receiving submissions with this publisher. All articles published in the journal during its time with Springer will remain fully searchable through our websites.
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Volume 7, Issue 1
February 2004
9 articles in this issue
Richtiger Dialog bringt zufriedene Kunden
Scott Bender
Titel Story
Pages: 14 - 18
Große Spannweiten bei Gehältern in Call Centern
Marc Emde
CallCenter
Pages: 20 - 23
Six Sigma im Call Center
Gilbert Kümmerle
Nael El Sayed
CallCenter
Pages: 24 - 27
Die CAt-Nominierten des Jahres 2004
CallCenterWorld
Pages: 28 - 34
Die Suche nach Kunden
Thomas Huber
CallCenterWorld
Pages: 36 - 39
Service rauf — Kosten runter
Alexander Jünger
technik
Pages: 42 - 45
Gesundheit!
Sandra Stüve
Alexandra Hans
Führung
Pages: 48 - 50
Wann sind die Mitarbeiter gut?
Praxis
Pages: 52 - 53
Per Kurzmitteilung zum Euro-Millionär
Alexander Jünger
Praxis
Pages: 54 - 57
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