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Call Center Profi
Volumes and issues
Volume 5, Issue 11
Call Center Profi
Das Magazin für professionelles Servicemanagement
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Call Center Profi
is now archived and no longer receiving submissions with this publisher. All articles published in the journal during its time with Springer will remain fully searchable through our websites.
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Volume 5, Issue 11
November 2002
9 articles in this issue
Zehn Call Center-Thesen gestern — heute — morgen
Alexander Jünger
Titel Story
Pages: 16 - 21
Virtuell konferieren — reell profitieren
Albrecht Faber
Trend
Pages: 24 - 25
CRM kompakt — effizientere Prozesse und positiver ROI
Mario Pufahl
management
Pages: 26 - 29
Im siebten Jahre sollst Du ruhen
Peter Meussen
Susanne Stehr
management
Pages: 30 - 33
Die Service-Revolution
André Badouin
Service management
Pages: 34 - 37
Schnell und bequem einkaufen
Simon Zimmer
technik
Pages: 44 - 45
Mit allen Sinnen konferieren
Alexander Jünger
Produkt-Test
Pages: 46 - 47
Call Center im Zeichen des
Wandels
Jürgen Jordan
Kay Jordan
Menschen
Pages: 50 - 51
Management by walking around
Eva-Susanne Krah
Praxis
Pages: 54 - 57
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