1. Guest editorial

   • Lyn Pemberton

   EditorialNotes Pages: 291 - 294

2. Three steps to ethnography: A discussion of interdisciplinary contributions

   • Duska Rosenberg

   OriginalPaper Pages: 295 - 315

3. Deferred system's design: Situated system requirements gathering with Hyper-Tmodeller

   • Nandish V. Patel

   OriginalPaper Pages: 316 - 343

4. Keeping the peace: A model of conversational positioning in collaborative design dialogues

   • Béatrice Cahour
   • Lyn Pemberton

   OriginalPaper Pages: 344 - 358

5. A pattern approach to interaction design

   • Jan O. Borchers

   OriginalPaper Pages: 359 - 376

6. Usability pattern language: Creating a community

   • Jan O. Borchers
   • Sally Fincher
   • Elke Siemon

   Open Forum Pages: 377 - 385

7. Roles for knowledge-based computer systems: Case studies in maternity care

   • M. Harris
   • A. P. Jagodzinski
   • K. R. Greene

   OriginalPaper Pages: 386 - 395

8. Rationalisation of decision-making processes in design teams with a new formalism of design rationale

   • Myriam Lewkowicz
   • Manuel Zacklad

   OriginalPaper Pages: 396 - 408