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Co-creation of Service Recovery and Post-Recovery Responses: The Impact of Cultural Values Orientations and Outcome Favorability Naghmeh Nik Bakhsh Research Papers 31 December 2019 Pages: 133 - 155
Promoting an Internal Market-Oriented Culture (IMOC) in Healthcare Services Terje SlåttenGudbrand LienKnut Arne Gravingen Research Papers 31 December 2019 Pages: 157 - 182
The Effect of Social Network Centrality on Knowledge Sharing Seung Ik BaekSoon Han Bae Research Papers 31 December 2019 Pages: 183 - 202
Developing a Fuzzy Verification Method of Performance Improvement Using Satisfaction Index Kuen-Suan ChenPeir-Chyi LiiChun-Min Yu Research Papers 31 December 2019 Pages: 203 - 219