Developing a Discriminant Index to Determine Critical Service Attributes of Continuous Performance Improvement Chun-Min YuTsang-Chuan ChangI-Hsiang Hu Research Papers 31 December 2018 Pages: 145 - 165
Service Convenience and Post-Purchase Behaviour of Online Buyers: An Empirical Study Mohd Afaq KhanSablu Khan Research Papers 31 December 2018 Pages: 167 - 188
Competitive Assessment of Quality Attributes of a Service Provider Amitava MitraCigdem Basfirinci Research Papers 31 December 2018 Pages: 189 - 232
Critical Factors Affecting Medical Treatment Loyalty Based on Taiwan’s Framework of Age-Friendly Hospitals: A Regional Hospital Case Study of Taiwan Yin-Ju ShihKuan-Kai HuangHsin-Hung Wu Research Papers 31 December 2018 Pages: 233 - 247
Service System of Easypaisa and MobiCash: Funds Transfer System via Telecommunication Companies in Context of Service Dominant Logic Huma GhorsiArooj SiddiquiHammad Ahmad Research Papers 31 December 2018 Pages: 249 - 273