Developing a Fuzzy Verification Method of Performance Improvement Using Satisfaction Index Kuen-Suan ChenPeir-Chyi LiiChun-Min Yu Research Papers 31 December 2019 Pages: 203 - 219
The Effect of Social Network Centrality on Knowledge Sharing Seung Ik BaekSoon Han Bae Research Papers 31 December 2019 Pages: 183 - 202
Promoting an Internal Market-Oriented Culture (IMOC) in Healthcare Services Terje SlåttenGudbrand LienKnut Arne Gravingen Research Papers 31 December 2019 Pages: 157 - 182
Co-creation of Service Recovery and Post-Recovery Responses: The Impact of Cultural Values Orientations and Outcome Favorability Naghmeh Nik Bakhsh Research Papers 31 December 2019 Pages: 133 - 155
Service Science: Past, Present, and Future Hyunsoo Kim Research Papers 31 December 2019 Pages: 117 - 132
Introduction to and Application Analysis of Taiwan’s NHI-MediCloud System Hsiang-Tsai ChiangChiu-Ta Chang Research Papers 30 June 2019 Pages: 93 - 115
Digital Tools in Service Competence Development — Case: Learning Verbal Judo Digitally Marko MäkiTeemu Kokko Research Papers 30 June 2019 Pages: 69 - 91
A State-of-the-Art Survey on Formal Verification of the Internet of Things Applications Alireza SouriMonire Norouzi Research Papers 30 June 2019 Pages: 47 - 67
From Goods to Services: The Life Cycle Assessment Perspective Adi WolfsonAntonio Dominguez-RamosAngel Irabien Research Papers 30 June 2019 Pages: 17 - 45
New Method to Improve Energy Savings in Wireless Sensor Networks by Using SOM Neural Network Mohammad Hossein ShafiabadiArman Kavoosi GhafiNegar Nouri Research Papers 30 June 2019 Pages: 1 - 16
Service System of Easypaisa and MobiCash: Funds Transfer System via Telecommunication Companies in Context of Service Dominant Logic Huma GhorsiArooj SiddiquiHammad Ahmad Research Papers 31 December 2018 Pages: 249 - 273
Critical Factors Affecting Medical Treatment Loyalty Based on Taiwan’s Framework of Age-Friendly Hospitals: A Regional Hospital Case Study of Taiwan Yin-Ju ShihKuan-Kai HuangHsin-Hung Wu Research Papers 31 December 2018 Pages: 233 - 247
Competitive Assessment of Quality Attributes of a Service Provider Amitava MitraCigdem Basfirinci Research Papers 31 December 2018 Pages: 189 - 232
Service Convenience and Post-Purchase Behaviour of Online Buyers: An Empirical Study Mohd Afaq KhanSablu Khan Research Papers 31 December 2018 Pages: 167 - 188
Developing a Discriminant Index to Determine Critical Service Attributes of Continuous Performance Improvement Chun-Min YuTsang-Chuan ChangI-Hsiang Hu Research Papers 31 December 2018 Pages: 145 - 165
Empirical Study of Relationship Quality in a Service Setting of an Emerging Economy: The Nigerian Experience Chukwunonso OraeduErnest Emeka IzogoAja Ebeke Egele OriginalPaper 30 June 2018 Pages: 117 - 143
Using Personal Data to Advance Preventive Healthcare Services Tero Huhtala OriginalPaper 30 June 2018 Pages: 77 - 115
Labour Productivity Measurement and Control Standards for Hotel Kristine Joy S. Simpao OriginalPaper 30 June 2018 Pages: 25 - 76
National Cultural Values on Service Quality: A Typology for Global Dining Experience in the 21st Century Kuntal BhattacharyyaAshley Borhart OriginalPaper 30 June 2018 Pages: 1 - 24
Characteristics of customer value creation in digital services Minna SaunilaTero RantalaJuhani Ukko Research Paper 31 December 2017 Pages: 239 - 258
Software as a service based CRM providers in the cloud computing: Challenges and technical issues Alireza SouriParvaneh AsghariReza Rezaei Research Paper 31 December 2017 Pages: 219 - 237
Qos prediction for web services based on Restricted Boltzmann Machines Le Van Thinh Research Paper 31 December 2017 Pages: 197 - 217
Medical tourism services: The role of patients’ perceived health consciousness and value TianBao RenHyowon HyunJungkun Park Research Paper 31 December 2017 Pages: 179 - 195
Agricultural insurance-agricultural productivity nexus: Evidence from international data Ezdini Sihem Research Paper 31 December 2017 Pages: 147 - 178
Applying a severity-performance loss analysis in service failure research Hsi-Tien ChenChun-Min Kuo Research Paper 31 December 2017 Pages: 121 - 145
Using compensation satisfaction to predict turnover intention and theft among cabin crew: Mediating role of fraternal deprivation Sanaz VatankhahAli RaoofiMehdi Ghobadnezhad Research Papers 30 June 2017 Pages: 91 - 119
Constructing service sabotage management grid: An effective tool to reduce service sabotage behavior in service industry Yuntsan Lin Research Papers 30 June 2017 Pages: 73 - 90
Inter-customer helping during service failures: The mediating role of disappointment Seo Young Kim Research Papers 30 June 2017 Pages: 61 - 71
A case study of maintenance service centre using simulation modelling approach Prachi JainRashid Ali Research Papers 30 June 2017 Pages: 47 - 60
Applying service dominant logic perspective: Studying Patient Care System of Shaukat Khanum Memorial Cancer Hospital (Lahore) and Shouldice Hospital (Canada) Taimoor BasharatHammad Ahmad Research Papers 30 June 2017 Pages: 31 - 46
A comprehensive study of the trust evaluation mechanisms in the cloud computing Matin ChiregiNima Jafari Navimipour Research Papers 30 June 2017 Pages: 1 - 30
A case study of take away restaurant using simulation modelling approach Prachi JainRashid Ali OriginalPaper 31 December 2016 Pages: 207 - 221
QoS prediction of Web service based on US-AWS Le Van ThinhHongBing WangNguyen Xuan Hau OriginalPaper 31 December 2016 Pages: 193 - 205
Strategies to improve digital service of newspaper utilizing service design methodology Jinho AhnHyunsoo KimJeungsun Lee OriginalPaper 31 December 2016 Pages: 177 - 191
Managing QoS degradation of partner web services: A proactive and preventive approach Navinderjit Kaur KahlonKuljit Kaur ChahalSukhleen Bindra Narang OriginalPaper 31 December 2016 Pages: 131 - 159
Consequences of employees’ collective engagement in knowledge-based service firms Terje SlåttenGudbrand Lien OriginalPaper 31 December 2016 Pages: 95 - 129
Introduction of the ‘Service Industry Development Index’: Initial thoughts on the new paradigm shift Hyunsoo KimSeo Young Kim OriginalPaper 24 June 2016 Pages: 85 - 94
Automated malware analysis service using mobile virtual box Jang Il KimKyung Shin KimYong-Gyu Jung OriginalPaper 24 June 2016 Pages: 73 - 83
An analysis of manufacturing-service industry co-evolution: A spiral growth model Jong Yeoul KimHyunsoo KimJeung Sun Lee OriginalPaper 24 June 2016 Pages: 57 - 72
Negative word of mouth intentions during self-service technology failures: The mediating role of regret Seo Young Kim OriginalPaper 24 June 2016 Pages: 41 - 55
Assisted vs. self-checkout in retail: An empirical analysis of the impact of operational process dimensions on customer satisfaction, recommendation and reuse Marlene AmorimAlejandro LagoEduardo Prieto OriginalPaper 24 June 2016 Pages: 1 - 39
Economic factors on the mate selection by the human face and voice Rosy M. KimHeewan Kim OriginalPaper 31 December 2015 Pages: 97 - 110
A service-oriented framework to the design of information system service Valter Castelhano de OliveiraJosé Reinaldo Silva OriginalPaper 31 December 2015 Pages: 55 - 96
Service information blueprint: A scheme for defining service information requirements Saikat Kundu OriginalPaper 30 June 2015 Pages: 21 - 53
Ranking service science journals using the Google Scholar-based hg-index Salim MoussaMourad Touzani OriginalPaper 30 June 2015 Pages: 1 - 20
Determinants of innovative behavioral intention: Moderating role of real name policy in online community Shasha Li OriginalPaper 31 December 2014 Pages: 225 - 256
Responses to trust repair after privacy breach incidents Lili WanChao Zhang OriginalPaper 31 December 2014 Pages: 193 - 224
Modeling queues with simulation versus M/M/C models Kum-Khiong YangJoyce M. W. LowTugba Cayirli OriginalPaper 30 June 2014 Pages: 173 - 192
Web intelligence in practice Eugen MolnárRastislav MolnárMichal Greguš OriginalPaper 30 June 2014 Pages: 149 - 172