1. IT Service Management and IT Automation

   • Martin Bichler
   • Kamal Bhattacharya

   Editorial 09 December 2010 Pages: 1 - 2

2. Business & Information Systems Engineering (BISE) is AIS Affiliated Journal

   • Hans Ulrich Buhl

   Editorial Notes 04 January 2011 Pages: 3 - 3

3. Impact of IT Service Management Frameworks on the IT Organization

   • Mauricio Marrone
   • Lutz M. Kolbe

   Research Paper Open access 15 January 2011 Pages: 5 - 18

   

4. Product Differentiation for Software-as-a-Service Providers

   • Arne Katzmarzik

   Research Paper 13 January 2011 Pages: 19 - 31

   

5. Method Support of Information Requirements Analysis for Analytical Information Systems

   • Florian Stroh
   • Robert Winter
   • Felix Wortmann

   State of the Art 04 January 2011 Pages: 33 - 43

   

6. 2D-Codes

   • Thomas Knuchel
   • Tobias Kuntner
   • Andrea Back

   Catchword 21 December 2010 Pages: 45 - 48

   

7. Interview with Douglas J. King on “The Impact of Virtualization and Cloud Computing on IT Service Management”

   • Kamal Bhattacharya

   Profile 15 December 2010 Pages: 49 - 56

   

8. Erratum to: Enterprise Microblogging

   • Kai Riemer
   • Alexander Richter
   • Martin Böhringer

   Erratum 09 December 2010 Pages: 57 - 57

9. Imprint

   Imprint 25 January 2011 Pages: 59 - 60