1. Editorial 21/4

   • Hubert Österle
   • Karen Heyden

   Editorial 25 November 2011 Pages: 213 - 213

2. Service integrators in business networks—the importance of relationship values

   • Bernd Heinrich
   • Gregor Zellner
   • Susanne Leist

   General Research 29 November 2011 Pages: 215 - 235

   

3. Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences

   • Jamie Carlson
   • Aron O’Cass

   General Research 15 November 2011 Pages: 237 - 253

   

4. Product type and consumers’ perception of online consumer reviews

   • Soonyong Bae
   • Taesik Lee

   General Research 22 November 2011 Pages: 255 - 266

   

5. Online buying perceptions in Spain: can gender make a difference?

   • Sonia San Martín
   • Nadia H. Jiménez

   General Research 18 November 2011 Pages: 267 - 281