1. Smart services: The move to customer orientation

   • Rainer Alt
   • Haluk Demirkan
   • Alfred Winter

   Editorial 23 February 2019 Pages: 1 - 6

   

2. Conceptualizing smart service systems

   • Daniel Beverungen
   • Oliver Müller
   • Jan vom Brocke

   Research Paper Open access 16 November 2017 Pages: 7 - 18

   

3. Design-integrated financial assessment of smart services

   • Jürgen Anke

   Research Paper 01 June 2018 Pages: 19 - 35

   

4. User preferences and willingness to pay for in-vehicle assistance

   • A. Cristina Mihale-Wilson
   • Jan Zibuschka
   • Oliver Hinz

   Research Paper 04 February 2019 Pages: 37 - 53

   

5. Focusing the customer through smart services: a literature review

   • Sonja Dreyer
   • Daniel Olivotti
   • Michael H. Breitner

   Research Paper Open access 09 February 2019 Pages: 55 - 78

   

6. Towards customer-induced service orchestration - requirements for the next step of customer orientation

   • Rainer Alt
   • Jan Fabian Ehmke
   • Alfred Winter

   Position Paper 06 March 2019 Pages: 79 - 91

   

7. Cognitive computing for customer profiling: meta classification for gender prediction

   • Robin Hirt
   • Niklas Kühl
   • Gerhard Satzger

   Research Paper 21 February 2019 Pages: 93 - 106

   

8. Smart services in healthcare: A risk-benefit-analysis of pay-as-you-live services from customer perspective in Germany

   • Rouven-B. Wiegard
   • Michael H. Breitner

   Research Paper 30 October 2017 Pages: 107 - 123

   

9. Enabling crowdsensing-based road condition monitoring service by intermediary

   • Kevin Laubis
   • Marcel Konstantinov
   • Christof Weinhardt

   Research Paper 29 March 2018 Pages: 125 - 140

   

10. Correction to: on the way to understanding binge watching behavior: the over-estimated role of involvement

    • Jani Merikivi
    • Antti Salovaara
    • Lilong Zhang

    Correction 15 November 2017 Pages: 141 - 141