1. Editorial 19/2 and 19/3

   • Hubert Österle
   • Karen Heyden

   Editorial 03 July 2009 Pages: 67 - 67

2. Preface to the focus theme on eCRM

   • Nicholas C. Romano Jr.
   • Jerry L. Fjermestad

   Preface 17 July 2009 Pages: 69 - 70

3. Collaborative e-product development and product innovation in a demand-driven network: the moderating role of eCRM

   • Pierre Hadaya
   • Luc Cassivi

   Focus Theme 18 March 2009 Pages: 71 - 87

   

4. The impact of uncertainty avoidance, social norms and innovativeness on trust and ease of use in electronic customer relationship management

   • Yujong Hwang

   Focus Theme 28 February 2009 Pages: 89 - 98

   

5. Preface to the focus theme section: ‘Internet of things’

   • Elgar Fleisch
   • Sanjay Sarma
   • Frédéric Thiesse

   Preface 16 July 2009 Pages: 99 - 102

6. Benchmarking RFID profitability in complex retail distribution systems

   • Christoph Goebel
   • Oliver Günther

   Focus Theme 15 July 2009 Pages: 103 - 114

   

7. The impact of RFID on management of returnable containers

   • Lars Thoroe
   • Adam Melski
   • Matthias Schumann

   Focus Theme Open access 10 July 2009 Pages: 115 - 124

   

8. The value of RFID for RTI management

   • Alexander Ilic
   • Jason W. P. Ng
   • Thorsten Staake

   Focus Theme 08 July 2009 Pages: 125 - 135

   

9. The effects of privacy concerns and personal innovativeness on potential and experienced customers’ adoption of location-based services

   • Heng Xu
   • Sumeet Gupta

   Focus Theme 30 June 2009 Pages: 137 - 149

   

10. Who wins when price information is more ubiquitous? An experiment to assess how infomediaries influence price

    • Michael F. Gorman
    • Wm. David Salisbury
    • Ike Brannon

    General Research 27 March 2009 Pages: 151 - 162

    

11. Information search and paid results — proposition and test of a hierarchy-of-effect model

    • Claire Gauzente

    General Research 24 June 2009 Pages: 163 - 177