1. Increasing citizen satisfaction with municipal services: the function of intangible factors

   • Hanna Gendel-Guterman
   • Miriam Billig

   Original research article 19 November 2020 Pages: 171 - 186

   

2. The impact of cause-related marketing campaigns on the reputation of corporations and NGOs

   • Enrique Carlos Bianchi
   • Gaspar Gracia Daponte
   • Leticia Pirard

   Original research article 04 November 2020 Pages: 187 - 205

   

3. The influence of Public University library service quality and library Brand image on user loyalty

   • Kojo Kakra Twum
   • Andrews Agya Yalley
   • Daniel Ofori

   Original Article 13 November 2020 Pages: 207 - 227

   

4. They ought to do it too: Understanding effects of social information on donation behavior and mood

   • Claire van Teunenbroek
   • René Bekkers
   • Bianca Beersma

   Original research article Open access 04 February 2021 Pages: 229 - 253

   

5. Thumbs down on “likes”? The impact of Facebook reactions on online consumers’ nonprofit engagement behavior

   • Min Chung Han

   Original research article 06 January 2021 Pages: 255 - 272

6. Does youth civic engagement enhance social and academic performance?

   • Ana Fernandes
   • Teresa Proença
   • Arminda Paço

   Original research article 06 January 2021 Pages: 273 - 293

7. Engagement in social networks: a multi-method study in non-profits organizations

   • Renata V. Klafke
   • Paulo M. Gomes
   • Ana M. Toaldo

   Original research article 03 January 2021 Pages: 295 - 315