The direct digital manufacturing (r)evolution: definition of a research agenda Jan HolmströmMatthias HolwegJouni Partanen OriginalPaper 18 January 2016 Pages: 1 - 10
Customer-centered measurement of service operations: a B2B case study Juhani UkkoSanna Pekkola OriginalPaper 03 February 2016 Pages: 11 - 21
Linking service structural design to service profitability: a U.S. airline industry study David WestScott Dellana OriginalPaper 10 May 2016 Pages: 22 - 34
Toward a continuum of measurement scales in Just-in-Time (JIT) research – an examination of the predictive validity of single-item and multiple-item measures Anand NairCigdem AtasevenDavid Dreyfus OriginalPaper 10 May 2016 Pages: 35 - 48
