1. Editorial: The next leg for Operations Management Research

   • Jan Olhager
   • Scott Shafer

   EditorialNotes 04 July 2012 Pages: 1 - 2

2. The effect of yield variability on the decision to improve the performance of multistage production systems

   • George C. Hadjinicola
   • Andreas C. Soteriou

   OriginalPaper 10 February 2012 Pages: 3 - 13

   

3. The intention of continued web-enabled phone service usage: A quality perspective

   • Kwabena G. Boakye
   • Victor R. Prybutok
   • Sherry D. Ryan

   OriginalPaper 09 February 2012 Pages: 14 - 24

   

4. An empirical investigation of the effectiveness of an integrated service recovery system

   • Jeffery S. Smith
   • Kirk R. Karwan
   • Robert E. Markland

   OriginalPaper 09 March 2012 Pages: 25 - 36

   

5. Guest editorial: Five steps towards exploring the future of operations management

   • Jan Holmström
   • A. Georges L. Romme

   OriginalPaper Open access 09 February 2012 Pages: 37 - 42

   

6. Learning by customers as co-producers in financial services: An empirical study of the effects of learning channels and customer characteristics

   • Joy M. Field
   • Mei Xue
   • Lorin M. Hitt

   OriginalPaper 15 March 2012 Pages: 43 - 56

   

7. Using the social system of a supply chain to improve a focal organization’s operating performance

   • Kevin Burgess
   • Prakash J. Singh

   OriginalPaper 15 April 2012 Pages: 57 - 68