1. Guest editorial: How technology is changing the design and delivery of services

   • Mark M. Davis
   • James C. Spohrer
   • Paul P. Maglio

   EditorialNotes 03 February 2011 Pages: 1 - 5

2. Improving inventory management in the retail store: The effectiveness of RFID tagging across product categories

   • Bill C. Hardgrave
   • Sandeep Goyal
   • John A. Aloysius

   OriginalPaper 06 April 2011 Pages: 6 - 13

   

3. Organizing the purchasing department for innovation

   • Davide Luzzini
   • Stefano Ronchi

   OriginalPaper 28 October 2010 Pages: 14 - 27

   

4. Linking service level, inventory management and warehousing practices: A case-based managerial analysis

   • Francesco Gallmann
   • Valeria Belvedere

   OriginalPaper 17 November 2010 Pages: 28 - 38

   

5. Balancing provision of relief and recovery with capacity building in humanitarian operations

   • Paulo Gonçalves

   OriginalPaper 09 February 2011 Pages: 39 - 50

   

6. A self-balancing CUSUM approach for the efficient allocation of resources during post-disaster debris disposal operations

   • Gary Fetter
   • Terry R. Rakes

   OriginalPaper 15 December 2010 Pages: 51 - 60

   

7. Are supply chain management theories culturally constrained? An empirical assessment

   • Mehmet Murat Kristal
   • Mark Pagell
   • Chwen Sheu

   OriginalPaper 01 March 2011 Pages: 61 - 73

   

8. Organizing customer-oriented service business in manufacturing

   • Taija T. Turunen
   • Marja Toivonen

   OriginalPaper 22 January 2011 Pages: 74 - 84