1. Preface

   • Jesús R. Artalejo

   EditorialNotes Pages: i - iii

2. Switching stochastic models and applications in retrial queues

   • Vladimir V. Anisimov

   OriginalPaper Pages: 169 - 186

3. A classified bibliography of research on retrial queues: Progress in 1990–1999

   • J. R. Artalejo

   OriginalPaper Pages: 187 - 211

4. AnM/M/c queue with impatient customers

   • Nam Kyoo Boots
   • Henk Tijms

   OriginalPaper Pages: 213 - 220

5. Asymptotical properties of erlang queueing systems with a dependent Poisson input flow

   • Alexander A. Chechelnitski

   OriginalPaper Pages: 221 - 229

6. MAP ₁, MAP₂ /M/c retrial queue with guard channels and its application to cellular networks

   • Bong Dae Choi
   • Yong Chang
   • Bara Kim

   OriginalPaper Pages: 231 - 248

7. Matrix analytic methods for a multi-server retrial queue with buffer

   • Jeffrey E. Diamond
   • Attahiru Sule Alfa

   OriginalPaper Pages: 249 - 266

8. BMAP|SM⥻1 model with Markov modulated retrials

   • A. N. Dudin
   • V. I. Klimenok

   OriginalPaper Pages: 267 - 278

9. Heavy traffic analysis of M/G/1 type queueing systems with Markov-modulated arrivals

   • Gennadi Falin
   • Anatoli Falin

   OriginalPaper Pages: 279 - 291

10. Reliability of ak-out-of-n system with repair and retrial of failed units

    • A. Krishnamoorthy
    • P. V. Ushakumari

    OriginalPaper Pages: 293 - 304

11. Markovian polling systems with mixed service disciplines and retrial customers

    • Christos Langaris

    OriginalPaper Pages: 305 - 322

12. On queuing systems with failures and several types of input flows

    • Eugene Lebedev
    • Oleg Ponomarchuk

    OriginalPaper Pages: 323 - 332

13. The infinite server queue and heuristic approximations to the multi-server queue with and without retrials

    • M. F. Ramalhoto

    OriginalPaper Pages: 333 - 350

14. Retrial queues

    • J. G. C. Templeton

    BriefCommunication Pages: 351 - 353