Smart phones, bad calls? The influence of consumer mobile phone use, distraction, and phone dependence on adherence to shopping plans Michael R. SciandraJ. Jeffrey InmanAndrew T. Stephen Original Empirical Research 06 May 2019 Pages: 574 - 594
Exploring the link between payment schemes and customer fraud: a mental accounting perspective Ina GarnefeldAndreas EggertEva Böhm Original Empirical Research 23 May 2019 Pages: 595 - 616
Capabilities for market-shaping: triggering and facilitating increased value creation Suvi NenonenKaj StorbackaCharlotta Windahl Original Empirical Research 02 April 2019 Pages: 617 - 639
The effects of loyalty program introduction and design on short- and long-term sales and gross profits Malika ChaudhuriClay M. VoorheesJonathan M. Beck Original Empirical Research 22 April 2019 Pages: 640 - 658
Salesperson ambidexterity in customer engagement: do customer base characteristics matter? Son K. LamThomas E. DeCarloAshish Sharma Original Empirical Research 25 April 2019 Pages: 659 - 680
Enhancing innovation commercialization through supervisor–sales rep fit Sebastian HohenbergChristian Homburg Original Empirical Research 04 April 2019 Pages: 681 - 701
Promotions as competitive reactions to recalls and their consequences Chen ZhouShrihari SridharYan Dong Original Empirical Research 11 October 2018 Pages: 702 - 722
Dynamic customer interdependence Jonathan Z. Zhang Original Empirical Research 14 February 2019 Pages: 723 - 746
Driving growth of Mwallets in emerging markets: a retailer’s perspective V. KumarNandini NimAmalesh Sharma Conceptual/Theoretical Paper 12 November 2018 Pages: 747 - 769
Correction to: Driving growth of Mwallets in emerging markets: a retailer’s perspective V. KumarNandini NimAmalesh Sharma Correction 10 December 2018 Pages: 770 - 770