JAMS 2010–2015: literature themes and intellectual structure G. Tomas M. Hult Editorial 21 September 2015 Pages: 663 - 669
All the same to me: outcomes of aesthetic labor performed by frontline service providers Kathrynn R. PoundersBarry J. BabinAngeline G. Close Original Empirical Research 17 August 2014 Pages: 670 - 693
Dependence and interdependence in marketing relationships: meta-analytic insights Lisa K. ScheerC. Fred MiaoRobert W. Palmatier Original Empirical Research 30 November 2014 Pages: 694 - 712
Your mileage may vary: Managing untargeted consumers’ reactions to promotions Scott A. ThompsonRichard A. GoonerAnthony Kim Original Empirical Research 15 August 2014 Pages: 713 - 729
Understanding how changes within service experiences impact prospective vs. retrospective time judgments Elison Ai Ching LimDoreen KumYih Hwai Lee Original Empirical Research 01 November 2014 Pages: 730 - 745
Distributing through multiple channels in industrial wholesaling: how many and how much? Monika KäuferleWerner Reinartz Original Empirical Research 05 September 2014 Pages: 746 - 767
Customer reactions to downsizing: when and how is satisfaction affected? Johannes HabelMartin Klarmann Original Empirical Research 19 August 2014 Pages: 768 - 789
Building, measuring, and profiting from customer loyalty George F. Watson IVJoshua T. BeckRobert W. Palmatier Original Empirical Research 29 April 2015 Pages: 790 - 825