When customers disappoint: A model of relational internal marketing and customer complaints Simon J. BellBülent MengüçSara L. Stefani OriginalPaper Pages: 112 - 126
Sales contest effectiveness: An examination of sales contest design preferences of field sales forces William H. MurphyPeter A. DacinNeil M. Ford OriginalPaper Pages: 127 - 143
The link between salespeople’s job satisfaction and customer satisfaction in a business-to-business context: A dyadic analysis Christian HomburgRuth M. Stock OriginalPaper Pages: 144 - 158
Price levels and price dispersion within and across multiple retailer types: Further evidence and extension Fabio AncaraniVenkatesh Shankar OriginalPaper Pages: 176 - 187
Goal-setting paradoxes? Trade-offs between working hard and working smart: The United States versus China Eric FangRobert W. PalmatierKenneth R. Evans OriginalPaper Pages: 188 - 202